The first voice a customer hears. Half of this job is qualifying enquiries — finding out what somebody actually prints before an engineer or a salesperson is sent anywhere — and half is looking after the customers we already have: renewals, consumable reorders, and the service call that has not been booked yet.
"One of the top 100 places to work in India."
That is what people who have worked here say about Mindware. It is not a certificate on a wall, and we would rather you tested it than took it from us: the engineers running our counter today joined as interns, we have been doing this since 1997, and our TSC and Printronix service training comes from the manufacturer rather than from a manual.
Open
Qualification: Graduate or diploma in any discipline. Clear Hindi and English on the telephone, and a steady hand with a computer — everything is logged.
Freshers and experienced: Freshers welcome. Nobody is put on the phone cold: you sit with the technical team first, because a caller can tell in ten seconds whether you understand the product.
Location: At the Dwarka Sector-12 counter, New Delhi. This is a desk post, so living within a reasonable ride of Dwarka matters more here than for any other role on this page.
The work itself:
- Answering and qualifying incoming enquiries, and routing them to the right person the first time
- Following up quotations without becoming the call people avoid
- Annual maintenance contract renewals and consumable reorder reminders
- Booking service calls and keeping the customer told what is happening to their machine
- Keeping the customer record honest — the notes are what the next person works from
Where the job is, and the hours
MINDWARE
S-4, Pankaj Plaza, Plot No. 7, Pocket-7,
Sector-12, Dwarka, New Delhi, India - 110078
Working hours: 10 a.m. to 7 p.m., Monday to Saturday. Sunday off.
Walk-in interviews: Every Friday, 5 p.m. to 7 p.m. at the address above. No appointment needed — bring a printed CV.
Monday to Saturday, 10 a.m. to 7 p.m. Sunday off.
There is no work-from-home policy here. Every post on this page is at the counter, in the workshop, on the production floor or at a customer site — and that includes the software and design roles, because the printers, scanners and handheld terminals they are written for are here, on the bench.
We are looking for people who work hard and want a career, not a job to sit in for a year. If that is you, apply — you will be taught a trade almost nobody in this country knows, by the people who do it.
आपका काम, आपकी मेहनत — Mindware में लगाइए और अपना करियर बनाइए।
This is a permanent position and we are hiring for the long term. If you are looking for a short stint before switching, please do not apply. Two to nine years and beyond is the shape of it. A non-disclosure agreement is signed on joining.
Apply now
Fill this in and it goes straight to our office with your CV attached. Everything marked with a star is needed. If you would rather walk in, come on a Friday between 5 and 7 with a printed CV.
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This is one of twelve roles open at Mindware. The rest are on our careers page.
